Frequently Asked Questions

The National Disability Insurance Scheme (NDIS) is an Australian Government program that provides funding to people with permanent and significant disabilities to help them access supports and services that improve their independence and quality of life. The NDIS is managed by the National Disability Insurance Agency (NDIA). It is designed to give participants choice and control over how their funding is used.

To be eligible, you must: be aged under 65 when you first apply; be an Australian citizen, permanent resident, or Protected Special Category Visa holder; live in Australia; and have a permanent and significant disability that affects your ability to do everyday activities. You can check your eligibility at ndis.gov.au/applying-access-ndis.

NDIS funding is divided into three budget categories: Core Supports (help with daily activities and community participation), Capacity Building Supports (to build your skills and independence), and Capital Supports (for assistive technology and home modifications). The specific supports funded depend on what is deemed "reasonable and necessary" for your individual situation and goals.

NARS provides a wide range of NDIS supports including personal care and daily living, community nursing care (delivered by qualified ENs and RNs), high intensity supports, household tasks, community participation, travel and transport, employment support, group and centre-based activities, life skills development, and therapeutic supports. View our full services page for details.

Yes! NARS accepts participants under all three NDIS management types: self-managed, plan-managed, and agency-managed (NDIA). We will work with you and your plan manager to ensure supports are claimed and billed correctly.

NARS Support and Services is based in Sebastopol, Ballarat VIC, and delivers services across Ballarat and its surrounding suburbs. If you are unsure whether we service your area, please contact us directly at 0451 288 361 and we will confirm availability for your location.

Once we receive your referral and complete our intake process - which typically includes a brief phone call and intake assessment - we aim to commence services as quickly as possible. For urgent situations, please call us directly and we will do our best to prioritise your case. Typical commencement time is within 1–2 weeks of completing the intake.

Yes. All NARS support workers hold relevant qualifications, current NDIS Worker Screening Clearances, and Working with Children Checks (where applicable). Our nursing staff are qualified Enrolled Nurses and Registered Nurses registered with AHPRA. We also provide ongoing training to ensure all staff deliver care that meets NDIS quality standards.

It's simple! You can: (1) Submit a referral online via our referral form, (2) Call us on 0451 288 361, or (3) Email us at info@narssupportandservices.com.au. We'll contact you to arrange a free, no-obligation intake assessment and discuss your support needs and goals.

Absolutely. Our team is happy to walk you through your NDIS plan, explain what each budget category covers, and help you understand which of our services are funded under your plan. We work with you to make sure you get the most out of your NDIS funding.

Yes. Cultural sensitivity and inclusivity are core values at NARS. We have multilingual staff and can accommodate cultural, religious, and linguistic preferences wherever possible. We will always ask about your cultural background and preferences during the intake process to ensure we match you with a support worker who respects and understands your needs.

You can raise a concern or complaint at any time by calling us on 0451 288 361, emailing info@narssupportandservices.com.au, or using the complaints form on our Policies page. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544. Your feedback will always be treated with respect and confidentiality.